Frequently Asked Questions (FAQs)
Orders & Shipping
How do I place an order?
Browse our collections at JohnPatou.com, select your items and complete checkout through our secure payment system.
What are your shipping options?
We offer:
- Standard shipping (3-5 business days)
- Express shipping (1-2 business days)
- International shipping (delivery times vary)
See details at JohnPatou.com/shipping
Can I modify my order after purchase?
Contact us immediately through JohnPatou.com if your order hasn’t shipped yet. We’ll do our best to accommodate your request.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days for unworn items with tags attached. Start your return at JohnPatou.com/returns
How do I exchange an item?
For exchanges:
- Return the original item following our standard process
- Place a new order at JohnPatou.com
Products & Sizing
How do I determine my size?
Each product page includes detailed size charts. For personalized advice, visit JohnPatou.com/sizing
Are your products sustainably made?
Yes, we prioritize ethical sourcing and responsible production methods.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal and Apple Pay. All transactions are encrypted.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store full payment details.
Account & Support
How do I reset my password?
Click “Forgot Password” on the login page at JohnPatou.com and follow the instructions.
The website isn’t loading properly
Try:
- Clearing your browser cache
- Using a different browser
- Contacting us if issues persist
Special Requests
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personalized message.
Do you have physical stores?
We currently operate exclusively at JohnPatou.com